FAQs

HOW WILL I KNOW MY ORDER IS CONFIRMED

Once you've placed an order through our e-boutique, you'll receive a confirmation email with your order details

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED

You will receive an email confirming your order has been dispatched and provided with tracking details for Australia Post

HOW CAN I TRACK MY ORDER

By going into Australia Post website and selecting tracking and enter number provided in dispatch email notification

I NEED TO CHANGE / EDIT MY ORDER

If you have ordered something and need to change or cancel the order, you will need to wait for your order. Check our Returns Policy for steps to follow to return it.  Unfortunately changes to an order are not possible once processed. We request you ensure the order is to your preference before completing your order.   

DO YOU OFFER PAYMENT PLANS

You can purchase through Paypal (if applicable) More love now and pay later options coming soon

DO YOU OFFER CLICK AND COLLECT

Our e-boutique does not offer click and collect. We do however have Market Days where purchases can be made and taken on the day. For more information visit our market information on our website

DO YOU SHIP INTERNATIONALLY

At present we only ship Australia wide, however international shipping in the pipeline and show on our website when it has become available

I FORGOT MY PASSWORD

Go to your account page and select 'Reset Password'

HOW DOES PRE-PURCHASE WORK

Sign up to our Talesletter to keep up to date with restocked bags. This email will provide instructions on how to process a pre-order. An estimated time is provided on our site as you purchase, then an email will be sent out to advise it has been dispatched  when order has been fulfilled and sent. Tracking details will be provided as per our Shipping Terms

HOW CAN I CONTACT YOU

There is a 'Get in touch' email contact on our website

WHAT IS YOUR RETURNS POLICY

Please refer to our 'Returns Policy' found at foot of website

WHAT FORMS OF PAYMENT DO YOU ACCEPT

We accept MasterCard, Visa, ApplePay, Google Pay, PayPal, ShopPay and Amex

DO YOU OFFER GIFTCARDS (COMING SOON)

Yes we will soon. You will be able to go into Gift cards and select your preferred nomination.

HOW DO I CARE OR CLEAN MY PRODUCT

Instructions for both caring for and cleaning your product can be found in MATERIALS on our website

WHAT OF A PRODUCT IS OUT OF STOCK

Some sold out items will not be stocked again as new exciting designs and destinations are on their way. We will however restock some destination bags. Sign up to our newsletter which will let know when an out of stock bag has become available again.

TERMS AND CONDTIONS

Please refer to our Terms of Service

PRIVACY AND SECURITY

Please refer to our Privacy Policy